Whirlpool fails to provide an instruction manual with a certain type of new washing machine. Which basic consumer right does Whirlpool’s action violate?

Homework Help: Questions and Answers: Whirlpool fails to provide an instruction manual with a certain type of new washing machine. Which basic consumer right does Whirlpool’s action violate?

a) The right to courteous service
b) The right to convenience
c) The right to choose
d) The right to safety
e) The right to be heard

Answer:

First, let’s understanding the question (scenario):

• Whirlpool fails to provide an instruction manual for a new washing machine.
• This implies that consumers may not know how to properly use the washing machine.

Consumer rights

• The lack of an instruction manual may lead to improper usage of the machine, which could result in accidents or improper care.
• It also means the consumer does not have the necessary information to use the product safely.

Given Options: Step by Step Answering

a) The right to courteous service

• This right ensures that consumers are treated politely and respectfully. This doesn’t apply to the scenario, since the issue is about missing information.

b) The right to convenience

• This refers to making the purchasing and usage process easy for the consumer, but this doesn’t directly relate to the lack of an instruction manual.

c) The right to choose

• This right means consumers can choose from a range of products. Again, this is unrelated to missing instructions.

d) The right to safety

• This right ensures that products are safe for consumers to use. Without instructions, the washing machine may be unsafe to use, which directly violates this right.

e) The right to be heard

• This right ensures that consumer complaints and feedback are considered, but it’s not related to the lack of instructions.

Final Answer:

Based on the above analysis, the correct answer is:

d) The right to safety

The right to safety ensures that consumers are protected from harmful or dangerous products. An instruction manual is crucial for safe and proper use of a product. By failing to provide one, Whirlpool is potentially putting consumers at risk.

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