Homework Help: Questions and Answers: Information can be digitized and transmitted over fiber-optic cables because of recent advances in technology. Which ethical obligation of this new capability is now being realized?
A. Should customers be charged more now that companies can offer them better customer service
B. Should customers be charged less now that companies have ways to reduce production costs
C. Should customer service be relative to the amount of money customers spend on company products
D. Should customers be informed that their personal information is being sent to other countries
Answer:
First, let’s understand the question: Its about for information being digitized and transmitted over fiber-optic cables. This implies a capability for fast and efficient data transfer. We need to identify which ethical obligation is most relevant to this new capability.
Given Options: Step by Step Answering
A. Should customers be charged more now that companies can offer them better customer service
- This option focuses on increasing costs to customers for better service. It doesn’t seem to address an ethical obligation but rather a business decision.
B. Should customers be charged less now that companies have ways to reduce production costs
- This option focuses on reducing costs due to reduced production costs, which is a financial decision. Again, this is more of a business strategy rather than an ethical concern.
C. Should customer service be relative to the amount of money customers spend on company products
- This suggests a tiered level of customer service based on expenditure. This is more of a marketing decision and doesn’t directly relate to an ethical issue.
D. Should customers be informed that their personal information is being sent to other countries
- This option is directly related to transparency and privacy, which are ethical obligations. Since the question deals with information being transmitted, this implies data privacy concerns. Informing customers about their personal information being sent elsewhere is an ethical responsibility, ensuring they are aware of how their data is being used.
Final Answer:
Based on the above analysis, the ethical obligation here revolves around customer rights and privacy due to the handling of information is:
D. Should customers be informed that their personal information is being sent to other countries
This option directly addresses the ethical implications of the new technology. It recognizes that with the ability to easily transmit data comes the responsibility to inform customers about how their personal information is being handled.
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