Disney Plus Error Code 42 can be frustrating, especially when you’re ready to watch your favorite shows. This error usually indicates a connectivity issue between your device and Disney’s servers, but it is fixable. Follow this step-by-step guide to troubleshoot and resolve the issue quickly.
Why Does Disney Plus Show Error Code 42?
Before fixing the error, let’s understand what causes it:
- Slow or unstable internet connection
- Weak Wi-Fi signal or router issues
- Corrupted app cache or outdated app
- Disney Plus server problems
- IPv6 conflicts on certain devices
10 Quick Fixes for Disney Plus Error Code 42
1. Check Your Internet Connection
- Run an internet speed test (Speedtest.net)
- Disney Plus requires at least 5 Mbps for HD streaming
- If your speed is lower, switch to a wired connection
If using Wi-Fi, move closer to the router or switch to the 5GHz frequency for better speed.
2. Restart Your Streaming Device
- Turn off your TV, smartphone, Fire Stick, Roku, or other streaming device
- Wait 30 seconds, then power it back on
- Reopen the Disney Plus app and check if the issue is resolved
3. Sign Out and Sign Back In
- Open Disney Plus, log out of your account, and log back in
- This refreshes the session and can fix minor glitches
4. Power Cycle Your Router and Modem
- Unplug your router and modem from power
- Wait 30–60 seconds before plugging them back in
- Once your internet is back, try streaming again
This resets your network connection and resolves temporary IP conflicts.
5. Disable IPv6 in Router Settings
Many users have reported that disabling IPv6 fixed Error Code 42, especially on Sony Android TVs, Nvidia Shield, and Fire TV Cube.
- Login to your router settings and disable IPv6 under the network settings
If unsure how to do this, check your router’s manual or ISP support page.
6. Clear Browser Cache & Cookies
If using Disney Plus on a browser:
- Chrome: Settings > Privacy > Clear Browsing Data > Cached Images and Files
- Firefox: Settings > Privacy > Clear Data > Cookies and Cache
Restart your browser and try again.
7. Update Your Router Firmware
- Log into your router settings and check for available updates
- If an update is available, install it and restart the router
Outdated firmware can cause streaming interruptions and slow speeds.
8. Change Your DNS Settings
- Switch to a public DNS for better connectivity
- Google DNS: 8.8.8.8 & 8.8.4.4
- Cloudflare DNS: 1.1.1.1
How to do it: Go to Wi-Fi Settings > Advanced Settings > DNS Settings and enter the values manually.
9. Reinstall the Disney Plus App
- Uninstall the app from your device
- Restart your device
- Reinstall Disney Plus from the app store
This removes corrupted app data and ensures you have the latest version.
10. Try a Different Device or Network
- If Disney Plus works on another device, the issue is likely with your original device
- If it works on mobile data but not Wi-Fi, your ISP may be blocking Disney Plus
- Consider using a VPN if Disney Plus is restricted in your region
Additional Fixes for Fire TV Cube Users
Some Fire TV Cube users have reported that Error Code 42 appears even when their internet speed is high.
- Try reinstalling the Disney Plus app
- If the issue persists, switch to a different Wi-Fi network
- If your router is in a restricted mode, check its firewall settings
Still Not Working? Try These Final Steps
Check for Disney Plus Server Issues
If all else fails, the problem might be on Disney’s end. Check Disney Plus Downdetector or Disney’s official Twitter support for updates.
Try a VPN (If Disney+ Is Geo-Blocked)
If Disney Plus isn’t available in your region, or your ISP is throttling streaming, a VPN like NordVPN or ExpressVPN can help bypass restrictions.
Disney Plus Official Fixes
Amazon Staff on the Fire TV Cube forum suggested the following steps:
- Restart the streaming device
- Clear the cache and data for the Disney Plus app
- Sign out and sign back in
- If the issue persists, uninstall and reinstall the Disney Plus app
- Try switching to a different network
These official recommendations align with the troubleshooting steps provided earlier.
Final Thoughts
With these 10 easy fixes, you should be able to resolve Disney Plus Error Code 42 quickly. Most issues come from slow internet, network conflicts, or app glitches, all of which can be fixed in minutes.
If you are still experiencing issues, consider contacting Disney Plus customer support.
