Stuck on CoinDCX with frozen withdrawals or failed KYC? You’re not alone. Indian crypto traders are frequently facing problems like:
- “CoinDCX withdrawal problem—stuck for 4 days.”
- “INR not reflecting even after NEFT transfer.”
- “CDW access blocked without clear reason.”
This step-by-step guide helps you unlock your account, recover stuck funds, and escalate complaints via SEBI SCORES and RBI Ombudsman—safely and effectively.
Why Your CoinDCX Account or Withdrawals May Be Locked
1. Bank Verification Failures
Many users face issues while uploading KYC documents like cancelled cheques, passbooks, or bank statements. Even valid documents may get rejected without a clear reason. This often prevents completion of bank verification, which is required for INR transactions.
2. Security Locks & PIN Changes
If you’ve changed your account PIN or login credentials recently, CoinDCX imposes a 24-hour cooling-off period. During this time, INR withdrawals are disabled for security reasons.
3. Compliance-Based CDW Ban
If CoinDCX detects interaction with a flagged or non-compliant wallet, they may block your ability to deposit or withdraw crypto (called CDW access). This is a precautionary compliance measure.
4. Funds Locked in Margin/Earn
If you have open futures or margin trades, or if you’ve subscribed to the Earn program, your crypto might appear locked. Funds become available again only after closing positions or cancelling the earn request.
5. Regulatory Audits
SEBI and RBI conduct regular compliance audits. Sometimes, CoinDCX temporarily freezes accounts or withdrawals if an account is under review.
Step-by-Step Recovery Process
1. Resolve Bank Verification Issues
If you’re stuck at the KYC or bank verification step:
- Re-upload clear documents in PDF or high-resolution JPEG format. Blurry photos often get rejected.
- Ensure name match: Your bank account name must exactly match your PAN and KYC name.
- Prefer a cancelled cheque: This has fewer rejection issues than a bank statement or passbook.
- Use in-app support: Go to CoinDCX App > Help & Support > Chat With Us and explain your issue.
If re-uploads still fail, consider trying a different exchange temporarily, such as ZebPay or CoinSwitch.
2. Unlock Withdrawals & Remove Account Blocks
A. INR Withdrawal Blocked?
If your INR withdrawal option is disabled, ask yourself:
- Did you recently change your PIN or login details? If so, wait for the 24-hour cooldown period to end.
- Still blocked? Raise a support ticket with the UTR number of your INR transfer, screenshots, and bank details.
B. Crypto Withdrawals Disabled (CDW)?
Sometimes CDW is blocked due to suspected high-risk wallet interactions. To restore access:
- Contact CoinDCX support.
- Share the wallet address you tried to use.
- Provide the transaction ID (TXID) and reason for the transfer.
C. Funds Locked in Earn or Margin?
To manually unlock your crypto:
- Open CoinDCX > Tap “Earn”
- Go to “Your Earnings”
- Tap the three dots next to the asset > Select “Cancel”
- Confirm the cancellation
For margin/futures positions, you’ll need to exit trades before locked funds are released.
3. Escalate to SEBI SCORES (If Ignored by Support)
If you haven’t received a resolution from CoinDCX within 15-30 days, escalate the issue via SEBI’s official SCORES portal:
- Visit scores.sebi.gov.in
- Register with your PAN or auto-fetch from KYC database
- Choose “Stockbrokers” as the complaint category (since crypto exchanges aren’t directly listed)
- Upload your support ticket ID, wallet addresses, and screenshots
- SEBI aims to resolve or escalate within 21 working days
Bonus: Two-Level Review Process
If unsatisfied with the first response, you can:
- Request Level 1 review within 15 days of the initial reply
- Request Level 2 review if the issue is still unresolved
4. RBI Ombudsman: For INR Banking Issues
If your INR deposit or withdrawal failed and your bank isn’t helping:
- First, file a complaint with your bank.
- Wait 30 days. If unresolved, escalate it via RBI:
- Visit cms.rbi.org.in
- Email: [email protected]
- Call 14448 (toll-free, available in regional languages)
Mention your bank transaction ID, screenshots, and CoinDCX reference number.
Best CoinDCX Alternatives (India, 2025)
| Exchange | Pros | Cons |
|---|---|---|
| ZebPay | Manual INR transfers supported | Slightly higher fees |
| CoinSwitch | Fast INR deposit/withdrawal flow | Limited crypto options |
| Binance (P2P) | Global liquidity with P2P features | No direct INR bank support |
If you’re a beginner, use platforms like ZebPay or CoinSwitch for smoother onboarding and INR support.
Pro Tips to Prevent Future Account Locks
- Enable 2FA via Google Authenticator for login security.
- Avoid unknown wallets—CoinDCX may flag addresses linked to suspicious activity.
- Keep your KYC updated with matching PAN and bank details.
- Don’t store all funds in one exchange—diversify across platforms to avoid full lockouts.
Final Verdict: Can You Get Unlocked?
- Most INR withdrawal issues resolve in 1–3 business days.
- CDW blocks may take longer—especially if flagged for compliance.
- Using the SEBI or RBI complaint process can improve your chances.
If CoinDCX doesn’t resolve the issue, switch exchanges and document everything for future disputes.
Need help? Contact [email protected] or tag @CoinDCX_Support on X (Twitter) for visibility.
