Homework Help: Questions and Answers: A customer is on a technology company’s website using a chatbot for a service question. How is the exchange with the chatbot different from the customer using a general search engine?
a) The interaction feels more like a conversation
b) The customer uses more formal language
c) The customer must use specific terminology
d) The interaction will restart with each question
e) I don’t know this yet
Answer
First, let’s understand what a chatbot is:
- A chatbot is an AI-powered program designed to simulate human conversation. It’s typically used for customer service on websites.
Now, we to need find correct option (answer) which correctly describes difference between chatbot experience over general search engine.
Given Options: Step by Step Answering
a) The interaction feels more like a conversation:
- Chatbot: Chatbots are designed to simulate a conversation, responding to user inputs in a way that mimics human interaction. They can ask follow-up questions and provide responses based on the flow of the conversation.
- Search Engine: A search engine provides a list of links or snippets based on keywords entered by the user. It doesn’t engage in a conversation but rather retrieves relevant information.
b) The customer uses more formal language:
- Chatbot: Customers usually use natural, conversational language when interacting with a chatbot. They might not be overly formal.
- Search Engine: The formality of the language used in search engines can vary, but it is often brief and keyword-focused rather than conversational or formal.
c) The customer must use specific terminology:
- Chatbot: While some chatbots might require specific commands, many are designed to understand natural language and do not need specific terminology.
- Search Engine: Users often use keywords or specific terms to get the best results, as search engines rely heavily on matching these terms with indexed content.
d) The interaction will restart with each question:
- Chatbot: A well-designed chatbot maintains the context of the conversation, allowing for a continuous interaction without restarting with each new question.
- Search Engine: Each search query is independent, and the context is not carried over from one search to the next.
e) I don’t know this yet:
- We’ll consider this if none of the other options seem correct.
Final Answer
Based on the above analysis, the correct answer is:
a) The interaction feels more like a conversation
The interaction feels more like a conversation is the key difference between using a chatbot and a search engine. Chatbots are designed to simulate human-like interactions, making the exchange feel more conversational compared to the keyword-based approach of search engines.
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