The “Error 404” or “Parser Exception” message on Apollo Group TV usually indicates that the specific channel, movie, or show you’re trying to access is temporarily unavailable or the system can’t retrieve the requested data.
Channel is not available. Please try again in a few minutes.
Status code: 404
This can be frustrating, but the good news is that there are multiple troubleshooting steps to help get you back to streaming quickly.
Reason for Error 404
When Error 404 appears on Apollo Group TV, it often points to a server-related issue or a temporary outage. It can happen if:
- The channel’s source is down or undergoing maintenance.
- Network connectivity is unstable.
- The streaming app’s cache or data has become corrupted.
Being aware of these common causes helps you identify the most effective steps to take.
1. Switch Channels
Apollo Group TV typically maintains multiple backup sources for channels. If the primary source goes down, you can often find the same channel on a backup source.
- Switch to another channel: If your current channel is not working, return to the channel guide and select a different one.
- Revisit the problem channel: After a short wait, go back to the original channel to see if it has reconnected to a backup source.
Most times, rotating between channels and returning to the problematic one initiates a fresh connection, which might resolve the 404 error.
2. Clear App Cache and Data
Over time, streaming apps accumulate temporary files (cache) that can become corrupted. Clearing these files can rectify minor software issues. Follow these steps (exact instructions may vary by device):
- Go to Settings: On your streaming device or Smart TV, locate the “Apps” or “Manage Installed Applications” section.
- Select Apollo Group TV: Choose the Apollo Group TV app from your list of installed apps.
- Clear Cache and Data: Click “Clear Cache” (and if needed, “Clear Data”). Note that clearing data may require you to re-enter your login information.
- Restart the app: Once complete, reopen Apollo Group TV and check if the channel is working.
3. Restart Your Router and Streaming Device
Power cycling (turning off, then on again) can refresh network connections and resolve potential IP conflicts or slow bandwidth issues.
- Turn off your streaming device: Unplug it from the power source.
- Power down your router: Unplug the router and wait at least 60 seconds.
- Restart the router first: Plug it back in and wait for all indicator lights to show a stable connection.
- Reconnect your streaming device: Power it back on and launch Apollo Group TV.
This process ensures both your network and device are synced on a fresh connection, minimizing the chance of persistent streaming errors
3. Contact Apollo Group TV Support
If the Error 404 or Parser Exception persists after you’ve tried the above steps, you might need further assistance. Provide the support team with as many details as possible, such as the specific channel or show causing issues, and the troubleshooting methods you’ve already attempted.
- Email: [email protected]
- Website: help.apollogroup.tv
Their technical team can identify whether the issue stems from a server-side disruption or requires an update to your particular account.
Additional Tips
- Use a Stable Internet Connection: Avoid streaming on Apollo Group TV if your internet speed is below the recommended threshold. Conduct a speed test to confirm your connection can handle video streaming.
- Keep Your App Updated: Regularly check for updates. Outdated app versions may not function properly and can trigger Error 404 or Parser Exceptions.
- Check Forum Discussions: Sometimes other users report downtime or network maintenance. If widespread, the issue might be on the service provider’s end, and waiting is the only option.
- Avoid Overloading Your Network: If multiple devices are downloading large files or streaming in HD/4K simultaneously, it can strain your bandwidth and cause errors on Apollo Group TV.
Conclusion
Encountering an Error 404 on Apollo Group TV can be inconvenient, but it’s often temporary and easily fixed with a few simple steps. Start by switching channels to trigger backup sources, clear your app cache and data, and power cycle your streaming device and router. If these measures don’t resolve the issue, don’t hesitate to contact Apollo Group TV’s support team for additional help.