You are configuring push notifications for the Microsoft Dynamics 365 Field Service mobile app. You need to ensure push notifications are not sent to resources that represent equipment, resource pools, or contractors.

Homework Help: Questions and Answers: You are configuring push notifications for the Microsoft Dynamics 365 Field Service mobile app. You need to ensure push notifications are not sent to resources that represent equipment, resource pools, or contractors. Where should you add the resource filtering condition? Select only one answer.

a) To the cloud flow
b) To the workflow
c) To the ‘Send a push notification V2 action’
d) To the ‘Send a push notification action’

Answer:

First, let’s understand Push Notifications in Dynamics 365 Field Service:

Microsoft Dynamics 365 Field Service provides push notifications to keep field agents updated on job assignments, changes, and other important events.

Given Options: Step by Step Answering

a) Cloud Flow

• Cloud flows are created using Power Automate, allowing you to define the logic of what triggers the flow and how the data is processed before an action is performed. Here, you can add a condition to filter which resources should receive the notification, ensuring that notifications are only sent to relevant resources. This is the correct place to add filtering conditions.

b) Workflow

• Workflows are a legacy approach within Dynamics 365 to automate processes. However, they are less flexible compared to cloud flows for this purpose, and they are not ideal for handling push notification-specific conditions in Field Service.

c) ‘Send a push notification V2 action’

• This action only sends the notification, it doesn’t provide the capability to filter the resources that should receive it.

d) ‘Send a push notification action’

• Similar to option c, this action is just for sending the notification and does not handle the logic of deciding which resource should receive it.

Final Answer

Based on the above analysis, the best approach to apply a filter and ensure that push notifications are not sent to equipment, resource pools, or contractors is to add the filtering condition to the cloud flow before sending the notification.

a) To the cloud flow.

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